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Thread: Problems installing Wintv-PVR-USB2 drivers

  1. #1
    Join Date
    Aug 2009
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    Portugal
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    Problems installing Wintv-PVR-USB2 drivers

    Hello,

    I just purchased a Hauppage Wintv-PVR-USB2.

    When trying to install it I have the following problem:

    1. I execute the "wintv6_cd_4.6b.exe" downloaded from hauppage. (I also tried several versions of the drivers and wintv - can anyone point me to the latest just to make sure?)
    - When I select Step 1 - Install drivers:
    - A screen appears showing - Searching for hardware and updating drivers
    Then after several driver names pass by, a message appears - Drivers
    have not been updated. Compatible hardware not found

    I have connected the hardware to a usb2 port, to the tv cable and to
    the power source.

    I now it's not gbpvr related, I havent gotten there yet, but can anyone help please? I tried other versions of the software, the one
    on the cd that came with the hardware, and others I got from the
    internet.

    Thanks,
    Pedro Fradique.

  2. #2
    Join Date
    Dec 2005
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    UK
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    AMD A75, 4 Gig, 1000 Gig, Nvidia N210
    1 x Blackgold BGT3620 dual DVB-T2
    1 x kworld USB dual DVB-T (IT9135)
    2 x Hauppauge Nova-t PCI

  3. #3
    Join Date
    Aug 2009
    Location
    Portugal
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    Thanks,

    Allready tried that one.
    Does anyone know of a test to make sure the pvr-usb2 is working correctly, besides attaching to a different computer to try it out.
    I purchased the MCE version, can it be it only works with windows mce?
    Thanks for your replies,
    Pedro.

  4. #4
    Join Date
    Dec 2005
    Location
    UK
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    1,535
    I don't know of any way to test without drivers installed.

    You could try ...

    Run hcwclear.exe (which should be in one of the downloads) and try the driver install again.
    Try another computer.
    Try a post on hauppauge.co.uk forum (they replies are usually quick and helpful).
    But, if the drivers won't install, it smells like a broken device that will need to be returned and replaced.

    Edit: I have never heard of driver problems due to MCE versus not-MCE.
    AMD A75, 4 Gig, 1000 Gig, Nvidia N210
    1 x Blackgold BGT3620 dual DVB-T2
    1 x kworld USB dual DVB-T (IT9135)
    2 x Hauppauge Nova-t PCI

  5. #5
    Join Date
    Mar 2006
    Location
    Central Texas, USA
    Posts
    509
    At the very least, Windows should pop up a balloon noting that a new device is available when you plug the tuner into the USB port, even before the drivers are installed. It should also show up under USB devices in Device Manager. If it doesn't show up in either place, then the device or your USB port are defective.
    E4600 Core2Duo, 4GB RAM, Win7 Pro, HD5570, Hauppauge PVR-500, HDHomeRun Prime, NPVR 3.1.1, 2 Popcorn Hour A-100's and a partridge in a pear tree...
    On a clear disk, you can seek forever...

  6. #6
    Join Date
    Nov 2005
    Location
    East Yorkshire, England
    Posts
    4,275
    I've used the same driver version when I had the pvr2 usb installed. 4.6b


  7. #7
    Join Date
    Aug 2009
    Location
    Portugal
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    Hi everyone,

    Thanks a lot for the help.
    When I connect the pvr2, windows shows me the new hardware wizard.
    But when I tell it to get the driver from either the cd that came with pvr2 or any of the multiple downloads I have by now, it allways tells me he didnt find the driver for the device, so it appears as a usb device with a yellow exclamation mark in the device manager.
    I dont have another computer to try it on, so I guess it's to the store monday, hope they have a replacement, because it's really hard to find...

    Thanks a lot everyone,
    Pedro.

  8. #8
    Join Date
    Dec 2005
    Location
    UK
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    Apologies if you have already done this ...

    Running the .exe for the cd 1.2 install unpacks the content of the .exe into a bunch of folders. You should be able to cancel the exe after it unpacks. There should be a hcwdriverinstall.exe in the top folder of the unpack. Did you try running this?
    AMD A75, 4 Gig, 1000 Gig, Nvidia N210
    1 x Blackgold BGT3620 dual DVB-T2
    1 x kworld USB dual DVB-T (IT9135)
    2 x Hauppauge Nova-t PCI

  9. #9
    Join Date
    Aug 2009
    Location
    Portugal
    Posts
    22
    Hi Graham,

    Thanks, I already tried that.
    Also, I now tried it in another Pc and the result was the same. Back to the store on Monday.
    Thanks,
    Pedro.

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